Concierge
Help hotel guests to have an enjoyable stay by assisting with requests and providing expert recommendations.
Job opportunities
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Jobs in SEEK right nowJob growth
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5-year projectionSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob growth
-
5-year projectionJob satisfaction
-
On this page
- What's it like to be a Concierge?
- How to become a Concierge
- Latest Concierge jobs
- Top skills and experience for Concierges
- Is Concierge the right role for you?
- Concierge role reviews
What's it like to be a Concierge?
Concierges draw upon their knowledge of a local area to assist hotel guests with a variety of requests, from providing directions, to recommending restaurants and arranging transportation. Many Concierges speak multiple languages.
Tasks and duties
- Assisting guests with travel arrangements such as recommending and making dinner reservations or changing flights.
- Helping guests solve problems by tailoring solutions to their needs and tastes.
- Purchasing tickets for events, shows, concerts and excursions.
- Briefing clients on local activities and making bookings.
- Running errands like picking up and delivering items and messages.
- Advising clients on local sightseeing highlights.
- Providing directions and arranging transportation such as booking taxis, arranging car hire or helping guests with public transport systems.
- Assisting with specialised shopping tours or helping customers to find specific brands or items.
- Making arrangements for special occasions, such as delivering gifts for a guest’s birthday.
- Providing advice and assistance for medical, dental and veterinary services.
How to become a Concierge
Most Concierges have a Year 12 high school certificate along with a Certificate III or IV in Hospitality. Good communication skills and flexibility are important, as is a thorough knowledge of the local area. Experience in tourism and the service industries may be beneficial.
- Complete your Secondary School Certificate.
- Complete a Certificate III in Hospitality (SIT30616) or Certificate IV in Hospitality (SIT40416).
- Visit local restaurants, museums, spas, gyms, grocery stores, parks and shopping centres regularly to ensure you stay up-to-date with the latest trends in your local area.
- Gain experience in the hospitality or tourism sector. A part-time job as a hotel receptionist, tour guide or waiter may help you get your foot in the door.
- Consider completing a bachelor degree in tourism, hospitality, or hotel management to further develop your skills.
Compare your salary
Find out how your salary compares with the average salary for Concierges.Latest Concierge jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Concierge jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Concierge employers on SEEK are looking for job seekers with expertise in the following areas. Concierge
Hospitality
Customer Service
Neat Personal Presentation
Front of House
Reception
Guest Services
First Point of Contact
Multitasking
Facilities Management
Source: SEEK job ads and SEEK Profile data
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Latest Concierge reviews
Mar 2021
Concierge requires much listening but gives you exposure to endless career opportunities.
Reviewer's QualificationCertificate III in Library and Information Services
ExperienceLess than a year
Organisation sizeLarge (200+ employees)
SpecialisationInformation
The good thingsAccess to communicating with a variety of people with different needs. Whereby you learn to be able to provide customers with solutions.
Access to using new technology and databases. Which means learn...
The challengesIt helps to have team leaders you trust in these roles because it is unfortunate that you may experience difficult customers. A trusted team leader will provide you with support in these examples and ...
Read more
Mar 2021
Concierge is a great job as I love assisting and representing the company I work for
Reviewer's QualificationCertificate III in Disability
Experience1 – 4 years
Organisation sizeSmall (1-19 employees)
SpecialisationAmbassador
The good thingsThe qualities you have will affect your position greatly . In concierge you need a friendly helpful informative and trustworthy personality . Moving up in roles is always a option leadership and manag...
The challengesCan be night shift long hours but if your ok with that then there is no other challenges
Read more
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SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through au.seek.com
