Claims & Billing Lead

Lead the end-to-end claims and billing function for a major program within Downer's Energy & Utilities business. Drive commercial outcomes, lead a high-performing team, and play a critical role in ensuring the accurate, timely, and compliant submission of claims that support project success and cash flow performance.

The Opportunity

We are seeking an experienced Claims & Billing Lead to lead the end-to-end claims and billing process across a complex program environment.

Reporting to the Finance Manager, this role is responsible for driving accurate, compliant and commercially sound claims submissions, ensuring all supporting documentation, approvals and evidence are provided to facilitate timely client review, approval and payment.

Working closely with Project Managers, Commercial, Finance, Operations and client-facing teams, you will play a critical role in improving claim accuracy, reducing billing delays, strengthening governance and supporting strong commercial outcomes across the business. This is an excellent opportunity for a commercially minded leader who enjoys partnering with stakeholders, improving processes and leading high-performing teams in a fast-paced environment.

What You'll Do

• Lead the preparation, validation and submission of claims and billing packs in accordance with contractual requirements and billing milestones.
• Coordinate cross-functional inputs to ensure claims are accurate, fully substantiated and ready for client approval.
• Drive billing governance, audit readiness and continuous improvement initiatives across the claims function.
• Partner with operational, commercial and finance leaders to resolve claim issues, mitigate risk and optimise cash flow outcomes.
• Lead and develop a team of Billing & Claims Administrators, fostering a culture of accountability, accuracy and service excellence.

What We Offer

• Opportunity to lead a critical commercial function within a national business.
• Career development and leadership opportunities within a Tier 1 ASX-listed organisation.
• Access to professional development programs and industry-leading learning pathways.
• Employee benefits including Perks@Downer discounts covering retail, travel, financial and wellbeing services.
• Strong focus on internal mobility, career progression and succession planning across the Energy & Utilities business.
• The opportunity to contribute to major transformation and continuous improvement initiatives that shape the future of our business.

What We're Looking For

We are looking for a commercially astute leader with strong experience managing billing, claims, finance administration or commercial functions within a complex project-based environment.

• Proven leadership experience managing high-volume claims, billing or commercial administration teams.
• Strong understanding of contractual frameworks, financial controls and governance requirements.
• Ability to influence and partner effectively with senior operational, commercial and finance stakeholders.
• Experience within infrastructure, utilities, engineering, construction or services-based industries.
• Tertiary qualifications in Finance, Accounting, Commerce, Business or a related discipline, with CA or CPA qualifications highly regarded.

About Energy & Utilities

Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.


How to Apply

Click "Apply" to start your application. We look forward to hearing from you!

Downer does not accept unsolicited resumes, fees, or costs from recruitment agencies, search firms, or third parties. Candidates are welcome to submit their applications via the advertisement.