Construction Administrator - Claims & Rebates

Stoddart Group are a leading supplier and installer of products to the residential building industry. A leader in what we do, Stoddart are the often unseen but ever-present backbone of the construction of a new home. We've pushed the industry's boundaries working with our customers to provide an innovative, smarter and more integrated solution to creating a beautiful home. Today this includes the supply and installation of steel house frames and roofing, lightweight cladding, guttering and downpipes, garage doors, and linings.

Construction Administrator - Claims & Rebates

We have an exciting opportunity to join our Credit team, a fast-paced and high-volume function where attention to detail is essential. Based at our Head Office in Darra, QLD, we are looking for someone who takes initiative, is committed to excellence, conducts themselves professionally, and thrives in a high-performing team environment.

In this role, you will work closely with both internal stakeholders and customers, supporting the balance between effective risk management and maintaining strong, long-term relationships.

About the Role

This is a new role to the team!  Reporting directly to the Credit Manager, this role sits at the intersection of Accounts Receivable, Construction, Customer Service and Customer Claims. You will work closely with our teams and Customers to proactively assist in customer claim and rebate processing.

This is a fast-paced, hands-on role ideal for someone who enjoys problem-solving, collaborating with stakeholders, and taking ownership of outcomes.

What You’ll Be Doing

• Reviewing and validating credit claims, including requests for additional information

• Performing invoice and rebate analysis, including reporting, calculations and resolving discrepancies

• Maintaining accurate customer data in line with audit and compliance requirements

• Managing resolution and reconciliation of aged claims and queries to ensure timely payment, including following up overdue accounts and escalating where required

• Maintaining accurate and compliant records of all customer communications

About You

You’re a confident communicator who can balance firmness with professionalism, and you’re comfortable working in a structured, deadline-driven environment.

You’ll bring:

• Experience as a Claims Officer, Accounts Receivable Officer, Customer Service Officer or in a similar role (minimum five years)

• Strong Microsoft Excel skills, with the ability to use formulas to analyse data and support business decisions

• High attention to detail and accuracy across financial data and reporting

• Confidence managing collections and resolving account queries

• Strong organisational skills and the ability to manage competing priorities

• A proactive mindset with the ability to assess risk and take action

• Comfort working with systems and technology

• Strong communication skills with the ability to engage customers and internal stakeholders

• Adaptability in a fast-paced, evolving environment
  

Ready to apply?

If you’re looking for a role where you can take ownership, work in a high-performing team and play a key part in protecting business performance - we’d love to hear from you.

We look forward to welcoming you to our team!