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Listed twenty eight days ago

Manager, Service Insights & Workforce Optimisation

at UniSuper Management Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Lift reporting, analytics and insight capability across Service & Experience
  • Turn complex data into meaningful actions and business outcomes
  • Lead workforce planning, reporting and analytics specialists
Lead service insights and workforce optimisation, helping leaders turn information into decisions that improve performance and member outcomes.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
28d ago•Expiring
Listed five days ago

Business Intelligence Developer

at VicRoads RLS

This is a Full time job

Melbourne VIC(Hybrid)
$103124 - $120k p.a. + Plus super
  • Permanent full-time role based in Melbourne CBD
  • Collaborative & high performing environment
  • Flexible and friendly work environment
If you are passionate about Power BI, analytics and data storytelling. Please apply
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed eight days ago

Workforce Planning & Optimisation Manager

at McMillan Shakespeare

This is a Full time job

Brisbane QLD(Hybrid)
  • Join trusted brand
  • Hybrid work
  • Central location
Exciting opportunity to lead and transform the workforce planning function across key brands
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed eleven days ago

Workforce Planning & Optimisation Manager

at McMillan Shakespeare

This is a Full time job

Melbourne VIC(Hybrid)
  • Join trusted brand
  • Hybrid work
  • Central location
Exciting opportunity to lead and transform the workforce planning function across key brands
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed four days ago

National Manager Customer Experience & Strategy

at Talentpath

This is a Full time job

Sydney NSW
Attractive remuneration with NFP salary packaging.
  • Lead national CX strategy for one of Australia's leading charities.
  • Boost your take-home pay with generous NFP salary packaging benefits.
  • Comprehensive wellbeing support, inclusive leave and lifestyle perks
Lead national CX strategy for one of Australia's leading NFP, driving supporter engagement, operational excellence and meaningful social impact.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed one day ago

Workforce Planning Real Time Analyst

at Teachers Mutual Bank

This is a Full time job

Sydney NSW(Hybrid)
  • Barangaroo location
  • Hybrid and flexible working
  • Extra Rostered Day Off every month
Support the scheduling and monitoring of staffing levels in our contact centre and ensure adherence to SLAs
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed four days ago

Customer Success & Onboarding Manager

at Trellis Technologies Pty. Ltd.
Immediate start

This is a Full time job

Sydney NSW(Hybrid)
  • Join a dynamic ESG Software business with leading edge AI and ML capabilities
  • Work with a friendly and highly skilled team of domain experts in the 'E' of ESG
  • Help clients accelerate their sustainability journeys through sofware adoption
Manage and enhance the experience of Trellis Technologies’ customers through effective delivery and adoption of our software and data services.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed nine days ago

Realtime Performance Analyst | Housing Response Centre

at Department of Communities and Justice

This is a Full time job

Liverpool, Sydney NSW
116981
Provide operational insights, identify emerging risks and trends, recommend practical solutions to improve service delivery and workforce efficiency.
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
9d ago•Expiring
Listed four days ago

Workforce Planning Analyst

at Pepper Money ANZ
Be an early applicant

This is a Full time job

Australia
The purpose of the Workforce Planning Analyst role is to play a critical role in supporting the effective operation of the contact centre. The role...
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed four days ago

Operations Leader

at Trilogy Care Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Enjoy real career growth with training, support and clear pathways forward
  • Make a genuine impact on how we work and grow
  • Work alongside a forward-thinking leadership team
Lead high-performing teams, drive transformation and shape the future with AI, data and innovation in a fast-growing, high-impact organisation.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed twenty eight days ago

Knowledge and Improvement Coordinator

at Appoint

This is a Full time job

Brisbane QLD(Hybrid)
  • Play a key role in an enterprise-wide Knowledge Management System implementation
  • Use customer, complaints & QA insights to drive meaningful service improvements
  • High-impact specialist role across knowledge, technology & customer operations
Drive knowledge, quality and continuous improvement in a specialist role combining customer experience, data insights and digital transformation.
Recruited byCassandra Prescott
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
28d ago•Expiring
Listed one day ago

Customer Services Manager

at Lumify Group

This is a Full time job

Sydney NSW(Hybrid)
  • Immediate Start Available
  • Hybrid Workplace
  • Birthday and Volunteering Leave
Drive effective training delivery and client support through coordination and client services.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed four days ago

Customer Experience Manager

at New Town Toyota

This is a Full time job

Victoria Park, Perth WA
  • Strategic leadership role
  • Monday - Friday Role
  • Influence customer experience across two Toyota dealerships
Lead customer experience and retention initiatives, using data, CRM and customer insights to improve performance and drive lasting change.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed one day ago

Customer Services Manager

at Lumify Group

This is a Full time job

Brisbane QLD(Hybrid)
  • Immediate Start Available
  • Hybrid Workplace
  • Birthday and Volunteering Leave
Drive effective training delivery and client support through coordination and client services.
subClassification: Customer Service - Customer FacingCustomer Service - Customer Facing classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed two days ago

App Moderation Team Lead

at sportsbet.com.au

This is a Contract/Temp job

Melbourne VIC(Hybrid)
5 weeks annual leave!
  • Work laptop provided
  • Newly created team focussing on customer content moderation
  • Lead a highly capable team within our Risk & Trading department
As our Moderation Team Lead, you'll lead a newly created team of Community Moderators who review customer generated content in our app
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
2d ago
Listed eight days ago

Head of Assisted Channels

at Bolton Clarke

This is a Full time job

Brisbane QLD(Hybrid)
  • Generous salary packaging of up to $15,900 + $2,650 meal & entertainment
  • Awarded Employer of choice 2023, 2024 & 2025
  • Purpose-led, not-for-profit organisation supporting care and wellbeing
Lead enterprise assisted channel strategy, improving customer access, service experience, contact operations and digital channel performance.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed four days ago

Team Lead - Care

at Trilogy Care Pty Ltd

This is a Full time job

Melbourne VIC(Hybrid)
  • Genuine career progression as we grow, with leadership pathways
  • Access to leading AI tools, plus the training and time to use them properly
  • A leadership team that values clarity, accountability and outcomes
Lead and coach Care Partners to deliver exceptional client care while driving performance and improvement
subClassification: Supervisors/Team LeadersSupervisors/Team Leaders classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed thirteen days ago

HiQ Workforce Planning & Scheduling Coordinator

at Queensland University of Technology

This is a Full time job

Brisbane QLD(Hybrid)
Remuneration Range $122,852 to $134,385
  • Join us at QUT, the university for the real world
  • Ongoing, full-time basis
  • Based at QUT Gardens Point campus in the heart of the CBD
Play a critical role in ensuring the right resources are available at the right time to meet student demand.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed eleven days ago

Customer Experience Manager

at Griffon ANZ

This is a Full time job

Doncaster, Melbourne VIC
Lead Customer Experience Transformation, Drive Service Excellence, Innovation & Automation Across Australia and New Zealand.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed twelve days ago

Senior Workforce Planning & Scheduling Advisor

at Harmony Australasia

This is a Full time job

Brisbane QLD(Hybrid)
  • Permanent Brisbane based opportunity
  • Eligible to participate in the company bonus scheme
  • Flexible Working (option to WFH 2 days per week)
Join our Brisbane based HR team and play a key role in shaping how we plan, schedule and resource our workforce across Australia and Papua New Guinea.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
Listed eight days ago

Capability and Quality Lead

at Liberty Financial

This is a Full time job

Melbourne VIC
Capability and Quality Lead
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
8d ago
Listed fourteen days ago

Senior Manager Operations Support (Contract)

at Orange Sky Australia

This is a Contract/Temp job

Stafford, Brisbane QLD(Hybrid)
  • Work with a high-performing team & have fun along the way
  • Benefit from a flexible approach to work and growth opportunities
  • Stay active and supported with wellness and wellbeing initiatives
Lead operations support at Orange Sky to empower volunteers and optimise asset fleets across Australia & Aotearoa. Transform strategy into impact.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed thirteen days ago

Contact Centre Manager

at Mable

This is a Full time job

Sydney NSW(Hybrid)
Lead high-performing teams. Competitive salary, development opportunities & flexible working arrangements available.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed twelve days ago

Product Discovery Lead

at ReadyTech

This is a Full time job

Bondi, Sydney NSW(Hybrid)
We're looking for a Product Discovery Lead to help build our product discovery practice from the ground up, at a key moment where AI has made...
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
Listed four days ago

Consumer Care Manager, ANZ DTC

at Resmed

This is a Full time job

Sydney NSW(Hybrid)
At Resmed, Consumer Care sits at the heart of the customer experience. As Consumer Care Manager, ANZ DTC (Direct to Consumer), you will lead our...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed eleven days ago

Retention Manager

at HCF Australia

This is a Full time job

Sydney NSW
The Retention Manager is responsible for supporting the delivery of customer retention strategies and initiatives across relevant channels and...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed twelve days ago

US Sports Trader

at sportsbet.com.au

This is a Full time job

Melbourne VIC(Hybrid)
Clear growth pathways into roles like Senior Trader, Product Analyst, and more. Requirements (Don’t sweat the small stuff) If you tick most of...
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
12d ago
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