Company Profile

Company overview

Website

TTech

Industry

Information Technology Services

Primary location

Unit 8, 2-6 Apollo Court, Blackburn, Victoria 3130, Australia

Welcome to ttec. For over 35 years, we have been bringing humanity to our clients’ customer experiences. Our 50,000 employees across the globe help many of the most innovative brands on the planet acquire, serve, retain, grow and protect their customer relationships. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Source: This is an extract from the company's own website.

Reviews overview

3.39 ratings in total

5

2

4

3

2

0

1

2

67%

Rate salary as high or average

56%

Employees recommend this employer to friends

What’s it like working at TTech?

AI summary of recent reviews

Employees at TTech appreciated the incentives and campaigns offered for top performers, as well as the social atmosphere and friendly staff that contributed to a positive workplace. There were opportunities for career progression within the company, and employees valued the flexibility offered.

However, some potential challenges included the rotating roster, which made transitioning between late and early shifts difficult. New employees may have initially struggled with the training process, finding it difficult to handle different customer scenarios. A number of employees felt that the pay was low, and it was challenging to adjust to KPI targets that changed dramatically from month to month. There were also some concerns raised about management practices, particularly related to HR. As a US-based company, some employees had to work long hours.

Recent reviews

4.0

Consultant

Aug 2022

1 to 2 years in the role, former employee

I learned a lot from Teletech and even 20 years later, remain close to a lot of the wonderful people I met during my time there. It was a wonderful and fun place to work.

The good thingsIt was fun working here as there were a lot of campaigns and incentives offered for top performers.

The challengesThe rotating roster was a struggle to stick to when you went from really late finishes to earliest starts.

5.0

Customer Service Representative

Nov 2019

3 to 4 years in the role, former employee

I've learn a lot during that time, they provide all the information that I needed. And I'm thankfull.

The good thingsGood place to work, management provides fair and equal treatment t

The challengesI remembered during that my first day, i dont have any idea how to handle the call, how to work in the call center industry, I was thankfully that they have 2 months training, and I pass the training, the challenges that I've incounter every call is different scenario, every customer different concerns, what I did during that time I continues to lear more how to handle and resolve and provide best resolution to the customer concerns.

3.0

Contact Center Sales Representative

Nov 2019

Good place to get call centre experience

The good thingsDifferent campaigns to work on, social atmosphere

The challengesLow pay, staff changes

Ratings for TTech are shared as-is from employees in line with our community guidelines

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