at TSA Group
Perth WA
Represent the Australian Government supporting everyday Aussies via our digital support team located in West Perth!
4d ago
TSA Group
(402 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Company size
1,001-5,000
Primary location
31 Troode Street, West Perth, Western Australia, Australia
At TSA, we work with our clients to understand their target customers, and our approach enables us to fine tune your sales process focusing on driving conversion whilst also reducing effort. We have the people, skills and analytics to deliver on your B2B and B2C sales goals in Australia as well as a proven track record of delivering results with some of Australia’s largest and most recognizable brands. We successfully acquire new customers in the telecommunications, utilities connection, financial services and retail sectors across Australia.
Source: this is an extract from the company’s own website.
Jobs at TSA Group
Based on your search activityat TSA Group
Perth WA
Love working with people? Turn your retail/hospo skills into a full-time career in our Call Centre!
3d ago
Reviews overview
2.4402 ratings in total
5
63
4
50
3
54
2
63
1
172
50%
35%
What’s it like working at TSA Group?
AI summary of recent reviews
Employees at TSA Group appreciate their co-workers, who are supportive and friendly, often being the main reason people remain with the company. The company offers internal career progression opportunities, with higher positions offered to existing employees first. Some employees also value the flexible hybrid roster and occasional perks such as free food.
However, there are some potential challenges. Management and leadership approaches could be improved, with employees noting concerns around support and micromanagement of performance metrics. KPIs are described as challenging to achieve, and training programmes could be better aligned with role requirements. Compensation is mentioned as being lower than comparable roles elsewhere, and the work environment can be demanding with high call volumes and limited flexibility around breaks and scheduling.
However, there are some potential challenges. Management and leadership approaches could be improved, with employees noting concerns around support and micromanagement of performance metrics. KPIs are described as challenging to achieve, and training programmes could be better aligned with role requirements. Compensation is mentioned as being lower than comparable roles elsewhere, and the work environment can be demanding with high call volumes and limited flexibility around breaks and scheduling.
Recent reviews
1.0
Sales Role
Oct 2026Brisbane QLD 40004 to 5 years in the role, current employee
Leadership micromanagement and verbal attacks
The good thingsThe pay is decent for the 1st full time job
The challengesLeadership and HR. When evidence is provided, evidence is overlooked and mentions of termination is made towards yourself
1.0
Consultant
Sep 2026Perth WA 6000Less than 1 year in the role, former employee
Micromanaged, and incredibly low salary even for call centres
The good thingsThere is nothing to enjoy here.
The challengesManagement, hiring process, more mental health support for the Services Australia contract.
1.0
Customer Service Representative
Sep 2026West Perth WA 6005Less than 1 year in the role, former employee
Highly micromanaged, toxic workplace culture where KPIs matter more than employees.
The good thingsLiterally literally nothing, not even an exaggeration
The challenges
My experience with TSA Group was overwhelmingly negative. The biggest issue is the level of micromanagement. Team Leaders seem obsessed with statistics such as Average Handling Time, After Call Work, talk time, number of calls taken and other KPIs, with the expectation that every metric should somehow be perfect. It often feels less like supporting employees and more like constantly monitoring them to make sure the numbers look good.
Even breaks are heavily monitored. When the already-short allocated break time is exceeded, the extra minutes are noticed and monitored. You can feel like you are being watched constantly rather than trusted to do your job.
There is also a noticeable amount of workplace gossip and what I found to be a very fake workplace culture. People laughing at jokes that aren't funny, sucking up to higher-ups and putting on a performance to stay in their good books can make the environment feel extremely artificial.
Avoid TSA at ALL costs
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