Good people buried under absent leadership, weak HR, broken systems and a collapsing culture.The good thingsDedicated frontline staff: People who genuinely care about clients and did their best despite systemic barriers.
Earlier years of improving culture: There was a period where morale, HR capability, and leadership quality were trending upward.
Strong HR team in the past: Before the turnover, HR was ethical, supportive, and values driven (they actually cared).
Meaningful work: The client base and mission had purpose, even if the organisation struggled to deliver it effectively.
The challengesLeadership is inconsistent, with many poorly trained or lack accountability.
Culture has declined sharply in the last 18mths with executives tending to focus on optics over substance: LinkedIn posts, PR campaigns & virtue signalling instead of fixing real workflow issues.
Poor morale is answered with pizza days & branded cakes in place of addressing structural problems.
Senior leaders often appear only for photo ops or staged culture moments, rarely engaging with real operational challenges.
HR capability has declined, with experienced HR staff leaving due to internal concerns and replacements avoiding difficult issues.
Systems are poorly implemented, creating more work, errors & client frustration.
Processes are inefficient & staff must work around broken tools.
Pay is below market despite high emotional load & responsibility, with burnout common.
Accountability at very senior levels is at most minimal to non existent.