at Novotel Perth Murray Street
Perth WA
Join our Front Office team as a Guest Service Agent at Novotel Perth Murray Street, delivering warm welcomes and memorable guest experiences.
3d ago
Novotel
(148 reviews)Unclaimed
Company Profile
Company overview
Website
Industry
Hotel & Accommodation Services
Company size
1,001-5,000
Primary location
Level 30, Angel Place, 123 Pitt Street, SYDNEY, 2000, NSW
Warrane, Gadigal Country
Novotel is an international network of 400 four star hotels and resorts recognised in 59 countries. Novotel is the hotel brand best represented in its segment for consistent quality and spirited innovation. Whether you are visiting major international cities, business capitals or the world’s most popular tourist destinations, Novotel hotels and resorts welcome you with a consistent level of personal service.
Novotel promotes the wellbeing of both the business and leisure traveller, with spacious rooms equipped for work and relaxation, a 24/7 food and beverage offering, meeting rooms, attentive staff, special children's areas and fitness and relaxation facilities.
Novotel is a part of the Accor Hotels group other affiliated brands within this company are Sofitel, Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Mercure, Ibis, Ibis Styles and Ibis Budget.
Source: this is an extract from the company's own website
Jobs at Novotel
Based on your search activityat Novotel St. Kilda
St Kilda, Melbourne VIC
Join our Housekeeping team as a Room Attendant, where your dedication to quality and attention to detail ensure every guest enjoys a memorable stay.
9h ago
Reviews overview
3.1148 ratings in total
5
41
4
30
3
20
2
21
1
36
72%
53%
What’s it like working at Novotel?
AI summary of recent reviews
Employees appreciate the supportive and friendly team environment at Novotel, with strong connections amongst colleagues. Staff value the opportunity to work with international guests, the Accor network benefits including accommodation discounts and free meals, and the chance to develop time-management, teamwork and leadership skills.
However, there are some potential challenges, including management practices that could benefit from improved communication and staff support, frequent understaffing that impacts service standards, workload expectations during busy periods, opportunities to enhance training and development, and facilities and equipment that may require updating due to budget constraints.
However, there are some potential challenges, including management practices that could benefit from improved communication and staff support, frequent understaffing that impacts service standards, workload expectations during busy periods, opportunities to enhance training and development, and facilities and equipment that may require updating due to budget constraints.
Recent reviews
1.0
Food and Beverage Manager
Oct 2026Preston VIC 30721 to 2 years in the role, former employee
Stressful and terrible help from management
The good thingsBig property. Located in a good place
The challengesNot enough budget to maintain a massive department. No staff recruitments. Not replacing staff when they leave. Very stressful, I have worked 130 hours in a fortnight.
5.0
Housekeeping Attendant
Sep 2026Brisbane Airport QLD 4008Less than 1 year in the role, current employee
Great experiance, helping me build team, time, care, and guest service skills each day.
The good thingsWhat I have enjoyed most about working at Novotel as a housekeeping attendant is being part of a supportive team and knowing that my work contributes directly to creating a comfortable and welcoming experience for guests. I enjoy the attention to detail involved in keeping rooms clean, organised and presented to a high standard.
I have also enjoyed developing my time-management and teamwork skills, working efficiently during busy periods, and learning the importance of maintaining excellent hygiene and cleanliness standards. Most of all, I take pride in knowing that guests can relax and enjoy their stay because of the work we do behind the scenes.One of the challenges I have experienced as a housekeeping attendant is managing a busy workload, especially during peak periods when there are many rooms to prepare within a limited time. It can sometimes be challenging to balance speed with maintaining a high standard of cleanliness.
The challengesOne of the challenges I have experienced as a housekeeping attendant is managing a busy workload, especially during peak periods when there are many rooms to prepare within a limited time. It can sometimes be challenging to balance speed with maintaining a high standard of cleanliness.
I believe this could be improved through better communication and coordination within the team, clear allocation of tasks, and ensuring staff have the right support during busy periods. I have also learned to improve my time management and work organisation so I can complete my duties efficiently without compromising quality.
3.0
Concierge Supervisor
Aug 2026Melbourne VIC 30001 to 2 years in the role, former employee
A challenging but valuable experience that highlighting realistic staffing shortages
The good thingsI enjoyed working with the team and having the opportunity to provide a high level of service to guests from all over the world. I particularly enjoyed the variety that came with working in a busy Melbourne CBD hotel, where no two days were exactly the same.
I also valued the opportunity to develop my leadership skills as a Concierge Supervisor, supporting and mentoring the porter team while ensuring the guest experience remained a priority. Working within the Accor network also gave me valuable experience with its systems, standards and operations.
The challengesOne of the biggest challenges was inheriting operational and staffing issues that existed before I joined while feeling expected to resolve problems that had accumulated over time Some longstanding performance issues had continued for years before action was taken
The Concierge role was very different from a traditional Concierge position combining stores duties porter and bell desk responsibilities and supervisory duties There were days when I worked largely on my own while still being expected to meet supervisory targets
Staffing levels did not always reflect the workload making service expectations unrealistic I also felt frontline staff could sometimes be blamed for issues that existed before their involvement
A more welcoming management culture better communication realistic staffing and clearer role expectations would improve staff morale and workplace culture
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