Employees appreciate the supportive colleagues at EML Group, with many forming lasting relationships with team members. The flexible working arrangements, including work from home options and adjustable hours, are valued, along with professional trainers and a convenient office location with good transport access.
However, there are some potential challenges, including demanding workloads with caseloads often requiring overtime to manage, management approaches that focus heavily on KPIs, and a workplace culture that some find challenging. Additionally, opportunities for career advancement may be limited, remuneration is perceived as below market rate, and wellbeing support could be enhanced for staff in demanding roles.