Working at Cuscal company profile and information

Company overview

Website

Industry

Banking & Credit

Specialities

payments, debit cards, banking, credit cards, ATMs, mobile banking, EFTPOS, New Payments Platform (NPP), merchant acquiring, switching, payments acceptance, digital banking, prepaid cards, Apple Pay, Samsung Pay, fraud, Google Pay, open banking, and Consumer Data Right (CDR)

Company size

101-1,000

Primary location

Sydney, Australia

Every second, more than 500 payments are made in Australia – invisible to most, but critical to powering our daily lives.They’re the force behind every salary paid, every cart checked out, every business that keeps trading, and a society that keeps moving.Businesses are behind some of the most cutting-edge payment experiences used today.And who is behind them? We are.Since 1966, we’ve played a foundational role in shaping the nation’s payments ecosystem as Australia’s largest independent provider of end-to-end payments and regulated data solutions outside of the Big Four banks.We’re proud to be moving payments forward. Together.

Jobs at Cuscal

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Fraud Officer (Contact Centre)

at Cuscal Limited (SR)

Sydney NSW

Be a Fraud Officer: protect customers, stop financial crime, deliver standout service, and stay ahead of risk in an agile, high-energy team.

classification: Call Centre & Customer ServiceCall Centre & Customer Service

16d ago

Cuscal's Technology Graduate Program 2027

at Cuscal Limited (SR)

Sydney NSW

Ready to launch your tech career? Join Cuscal’s Graduate Program for rotations, training and real impact in cloud, cybersecurity, payments and more!

classification: Information & Communication TechnologyInformation & Communication Technology

6d ago

Our mission statement

Cuscal is a payments and regulated data services provider in Australia. Since 1966, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions.Our visionTo transform the future of how money moves and how Australia does business.Our missionWe partner with forward-thinking businesses to deliver innovative and secure payment solutions that drive growth in the economy.Our purposeTo enable competition and power progress, one transaction at a time.

Featured

Forward with Cuscal

Here, you’ll deliver or support interesting, ground-breaking work that has real impact – on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.Join us. Forward with Cuscal.

Awards and accreditations

Employer of Choice for Gender Equality 2019

Gallery photos

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Reviews overview

3.332 ratings in total

5

8

4

9

3

5

2

5

1

5

82%

Rate salary as high or average

63%

Employees recommend this employer to friends

What’s it like working at Cuscal?

AI summary of recent reviews

Cuscal offers a supportive and friendly work environment with a strong emphasis on work-life balance and flexible working arrangements. Employees value the learning opportunities available in the payments industry, exposure to new technologies, and the modern office facilities with various workplace perks. The company culture is frequently praised for being inclusive and team-oriented.

However, as a smaller organisation, employees note limited career progression opportunities and some concerns about salary competitiveness within the industry. There are also observations about management effectiveness, particularly regarding communication and direction-setting, and some departments report challenges with workload management.

Recent reviews

5.0

Operations Officer

Aug 2025

Sydney NSW 20003 to 4 years in the role, former employee

Great team environment, efficient operational processes, and a strong focus on innovation and continuous improvement.

The good thingsFriendly and supportive team culture, exposure to the fast-moving payments industry, with valuable on-the-job learning opportunities, also it provided me great work-life balance

The challengesAlthough the salary was on the lower end of the industry, the overall experience was excellent thanks to great work culture.

2.0

Quality Assurance Role Senior

Sep 2024

Sydney NSW 20001 to 2 years in the role, current employee

Started well and time to get out of there

The good thingsSome good perks, paid parental leave (12 weeks), some discounts, some cookies and biscuits, moving to cutting-edge technology such as GitHub co-pilot, cloud services AWS, work hours flexibility

The challengesSome amateurs running the teams/squads with (senior) in their titles, lack of technical understanding of the SDLC, not investing in good resources with the right experience and skillset to meet the expectations instead pushing too much on the existing ones and expecting them to do things that's not part of their role/experience/area of expertise, terrible performance evaluation system. Unfaithful to good resources and letting them leave while expecting the average resources to get the jobs done, too much micro-management, the structure is very poor, Practices and domains, domain and product people don't care about the practices but only clients and time to market...etc

2.0

Fraud Officer

May 2024

Sydney NSW 2000Less than 1 year in the role, former employee

overall my experience was the worst the has been my worst job ever i would not recommend this job to anyone.

The good thingsthe people and environment

The challengesIf you want work-life balance do not work here some people work nine days straight. The management does not care about the people on the phones. career growth is not big here as well. Do not apply here if you want a work-life balance and career growth because you will not get one.

Ratings for Cuscal are shared as-is from employees in line with our community guidelines

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Company Profile