Coffs Harbour, Coffs Harbour & North Coast NSW
Opportunity for experienced Support Workers to provide trauma-informed therapeutic care & mentoring for children & young people in OOHC
14d ago
CASPA
(65 reviews)
Company Profile
Company overview
Website
Industry
Social & Welfare Services
Specialities
Youth and Disability, Community Services
Company size
101-1,000
Primary location
NSW, QLD, NT
CASPA is a leader in providing compassionate, innovative and trusted services to children, young people, families and people with disabilities through relationships and holistic supports that promote wellbeing and inclusion.Our practices are research-backed and trauma-informed, and we aim to provide a suite of wrap-around supports unique to each individual.When we provide holistic support, we foster healing, safety and protection. This leads to stronger families and more resilient communities, and results in sustainable change for the future.Together we thrive.
Jobs at CASPA
Based on your search activityCoffs Harbour, Coffs Harbour & North Coast NSW
Opportunity for experienced Support Workers to provide trauma-informed therapeutic care & mentoring for children & young people in OOHC
27d ago
Our mission statement
To provide compassionate, innovative and quality services to children, young people, families and people with disabilities through relationships and holistic supports that promote wellbeing and inclusion.
Gallery photos
Reviews overview
3.865 ratings in total
5
36
4
10
3
2
2
7
1
10
99%
72%
What’s it like working at CASPA?
AI summary of recent reviews
Employees value the supportive and approachable management at CASPA, along with extensive training opportunities and a diverse, inclusive team culture. Staff find the work meaningful and rewarding, with good work/life balance, flexible rosters, and competitive pay and benefits including above-award wages and gym memberships.
However, working with traumatised young people can be emotionally demanding and requires strong self-care practices. Some employees have noted inconsistencies in management practices and communication in certain locations, whilst high staff turnover and the challenges of being a growing organisation can occasionally impact workload and processes.
However, working with traumatised young people can be emotionally demanding and requires strong self-care practices. Some employees have noted inconsistencies in management practices and communication in certain locations, whilst high staff turnover and the challenges of being a growing organisation can occasionally impact workload and processes.
Recent reviews
1.0
Residential Youth Worker
Jul 2026Lismore NSW 24802 to 3 years in the role, current employee
There are organisations that actually bring a smile to your face and it isn't this place.
The good thingsThe pay, that's it.
The challengesPoor management from the top down created a culture where rules were applied inconsistently, proper processes were ignored, and favouritism appeared to outweigh fairness. From the outset, I felt treated with suspicion rather than being supported as an employee.
The lack of leadership and accountability had a significant impact on staff wellbeing. Concerns were often dismissed, leaving employees feeling undervalued, unsupported, and fearful of speaking up. Morale suffered, mental health declined, and staff turnover reflected these issues.
Most concerning was the impact on the children. Inconsistent practices and poor decision-making made it difficult for vulnerable young people to receive the stability and support they deserved. Meaningful change in leadership is essential if both staff and children are to have better outcomes.
2.0
Therapeutic Youth Careworker
Apr 2026Coffs Harbour NSW 2450Less than 1 year in the role, former employee
Challenging and fulfilling therapeutic care, excellent experience.
The good thingsTrying to build a rapport with kids and understanding and positively advising them
The challengesSadly, the system…
Challenging trying to assist when the system doesn’t assist
1.0
Worker
Dec 2025Coffs Harbour NSW 24502 to 3 years in the role, former employee
Management lacks the skills and knowledge needed to run the workplace effectively
The good thingsI enjoyed working with a few team members and my pay was usually correct without any discrepancies
The challengesThe current management is failing. This place needs a complete overhaul
If you’re not friends with management, you’re treated like an outsider. Leadership opportunities aren’t offered fairly and concerns or disclosures are often swept under the rug
Conflicts of interest are not addressed as several members of management are close friends and some are even in personal relationships
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