at Australian Unity
Vermont South, Melbourne VIC
Permanent part-time opportunity to lead, multitask and create exceptional resident experiences in a welcoming retirement community.
21h ago
Australian Unity
(264 reviews)
Company Profile
Company overview
Industry
Financial Investment Services
Company size
1,001-5,000
Primary location
271 Spring St, Melbourne VIC 3000
Naarm, Wurundjeri Woi Wurrung and Bunurong Country
Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and living services. We’re committed to real wellbeing for all Australians, and for us, real wellbeing means so much more than physical health. It’s about your standard of living and feeling safe in your home. It’s your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.
Jobs at Australian Unity
Based on your search activityat Australian Unity
Melbourne VIC
Provide relationship and administrative support to enhance client experience and service delivery.
1d ago
Reviews overview
2.6264 ratings in total
5
54
4
40
3
28
2
43
1
99
71%
40%
What’s it like working at Australian Unity?
AI summary of recent reviews
Employees value the opportunity to work with clients and residents, finding the interactions meaningful and rewarding. Colleagues are supportive and work well together, with many noting strong teamwork. Flexible work arrangements and competitive pay are appreciated, and employees feel connected to Australian Unity's values-led culture and community focus.
However, there are some potential challenges, including variations in management approaches that could benefit from greater consistency. Frequent organisational changes require regular adaptation, and workload can be demanding during busy periods. Communication could be clearer across teams, and field-based staff note that travel between clients can be extensive. Some employees have also mentioned that training resources and technology could be updated.
However, there are some potential challenges, including variations in management approaches that could benefit from greater consistency. Frequent organisational changes require regular adaptation, and workload can be demanding during busy periods. Communication could be clearer across teams, and field-based staff note that travel between clients can be extensive. Some employees have also mentioned that training resources and technology could be updated.
Recent reviews
1.0
Manager
Oct 2026Sydney NSW 2000Less than 1 year in the role, current employee
Toxic - terrible place to work.
The good thingsThe pay was the only good thing, and some of the Care Leaders
The challengesManagement is a joke, constantly shifting goal posts and the constant micromanagement, people that think they are better than everyone else
1.0
Scheduling Coordinator
Sep 2026Newcastle, Maitland & Hunter NSWLess than 1 year in the role, former employee
THE WORST JOB I HAVE EVER HAD
The good thingsWriting my resignation letter.
The challengesAustralian Unity was the worst workplace I have ever experienced. A chronically understaffed, poorly managed organisation with outdated technology, inadequate training, constant micromanagement and zero workplace culture. WFH was advertised and promised, yet repeatedly denied to new starters while existing employees worked remotely. Management constantly contradicted company policies, dismissed mental health concerns and provided little support. Training consisted of five-year-old videos, with no proper phone training or complete system access after two months. Staff resigned constantly, leaving remaining employees overwhelmed and vulnerable clients without essential services for weeks. The scheduling role was largely a violent complaint call centre. An outdated office with one toilet for 30+ employees, unpredictable hours and no recognition made matters worse. A company that promotes care and wellbeing while neglecting its own employees. I have never felt so relieved to leave a job.
1.0
Care Partner
Sep 2026All Sydney NSW5 to 6 years in the role, former employee
REDUNDANCIES, WORKLOADS, AND KPIS: GO BACK AND BEWARE
The good thingsFlexible WFH
Good hourly rate
Colleagues
The challengesJust an FYI that redundancies have hit the building, from nursing to care partner team lead, neighbourhood lead and higher. Very good people have lost their jobs, and some of these roles are even vacant and haven’t been filled.
This company does not care about its customers, nor their workers. Be prepared to have 400 customers and on top of that unmanageable KPIs that are simply unsafe for the client outcomes.
This company acts reactively never proactively, there is always a new fire from senior management that needs to be put out and this is at the cost of the workers.
I have seen my branch lose 5 people in a matter of months, culture is at an all time low and I could not recommend anyone get this job unless you were desperate for the wfh and payrate, which trust me you will see is not justified once you see the workload and your conscious doesn’t allow you to stay.
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