at Accor Plus
Sydney NSW
The IT Support Officer helps administer and support the core member-service and sales enablement platforms used across ALL Accor+ Explorer operations,
5d ago
Accor Plus
(28 reviews)
Company Profile
Company overview
Industry
Hotel & Accommodation Services
Primary location
Level 3,110 Walker Street, North Sydney NSW 2060 | Australia
Accor Plus is a subsidiary of AccorHotels – the world’s leading hotel group with over 3,700 properties throughout 92 countries.
Formerly known as Accor Advantage Plus, Accor Plus is Asia Pacific’s most expansive travel, dining and lifestyle program. In 2014 the company celebrated their 20th anniversary year since launch.
Accor Plus enables its members to do more in more incredible ways imaginable. Members enjoy more destinations and styles at over 600 hotels, resorts and holiday apartments across 17 countries in the Asia Pacific. See Benefits for full details on the Accor Plus membership program.
Jobs at Accor Plus
Based on your search activityReviews overview
3.328 ratings in total
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What’s it like working at Accor Plus?
AI summary of recent reviews
Employees appreciate the positive team environment and supportive culture at Accor Plus, with colleagues and management creating an encouraging atmosphere. The training is thorough, and the company offers excellent work/life balance and flexibility, particularly for parents. The commission structure and travel opportunities are attractive benefits that employees value.
However, there are some potential challenges, such as demanding sales targets and KPIs that require consistent performance, and the cold calling nature of the role which requires resilience. Performance monitoring is frequent, and some employees have noted inconsistencies in management approach across different teams. There are also opportunities to enhance technology infrastructure and data management systems.
However, there are some potential challenges, such as demanding sales targets and KPIs that require consistent performance, and the cold calling nature of the role which requires resilience. Performance monitoring is frequent, and some employees have noted inconsistencies in management approach across different teams. There are also opportunities to enhance technology infrastructure and data management systems.
Recent reviews
1.0
Loyalty Sales Consultant
Jun 2026Brisbane QLD 4000Less than 1 year in the role, former employee
Total waste of my time.
The good thingsThe only good thing is being able to work from home.
The challengesYou will do a week of training where they sell you the job. Then you will start the job and it will be the total opposite of what you were sold. Dont be fooled into thinking this is anything other than a pushy telemarketing role. They hire constantly because they cannot hold onto staff. Unless you can literally sell ice to an eskimo, you will either quit from the stress, or be fired for not making sales. There is no rookie grace period, sell or leave. They have zero care for their employees, zero effort is put into helping, they are simply looking for sales unicorns.
1.0
Loyalty Sales Consultant
May 2026Melbourne VIC 3000Less than 1 year in the role, current employee
The compensation does not reflect the level of stress or expectations.
The good thingsThe role will initially feel too good to be true, especially if you enjoy sales and thrive in a fast-paced, competitive environment. It offers an opportunity to talk to and meet quality people and the benefits of working from home.
The challengesThe company operates with a high-turnover, “churn-and-burn” approach, often hiring in groups of 6-10. The level of training, and support presented during recruitment does not reflect the reality. New employees receive minimal and inconsistent training, limited technical training or support, and are expected to perform almost immediately.
The compensation structure does not align with the level of stress and expectations, offering a relatively low base rate and limited commission potential. The culture is heavily numbers-driven, with constant monitoring, frequent performance-focused meetings, and little consideration for external factors such as market conditions.
Employees who do not meet targets quickly will find themselves placed on performance management, including verbal and written warnings, within the first 160 hours.
5.0
Recruitment & sales trainer
Apr 2023Melbourne VIC 3000current employee
A truly connected business that values people first!
The good thingsThe culture at Accor Plus is incredible. This is reflected across the entire business, and comes from the top. I enjoy that every day brings something new, as well as a fresh start and I am encouraged to be my best self. The travel opportunities are fabulous and I feel valued by my direct team as well as management.
The challengesEmbrace the learning and the success will follow. The biggest challenge you may face will be your own mindset.
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