Community Transport Driver + Community Engagement

Part Time or Full Time Opportunity

Do you know how to build relationships, connect people, and create a sense of belonging? Are you just as comfortable chatting with community members as you are behind the wheel?

We're looking for a people-focused professional to join our team in a unique role that combines community engagement, relationship building, and transportation services. This is more than a driving job. It's an opportunity to become a trusted face in the community, helping people stay connected, informed, and engaged.

CTST is a vibrant and growing not-for-profit charitable community organisation whose vision is that everyone has access to community transport. We specialise in providing reliable, high quality and safe transport to older people and people with a condition preventing them from undertaking daily activities. 

CTST’s impact is delivered via a workforce of over 500 passionate people (with the majority being volunteers), over 100 vehicles, modern and sophisticated systems, great attitudes, and most importantly, we are consumer directed. 

At CTST, we value diversity and promote a workplace culture that is committed to driving innovation, collaboration, professionalism, and respect.

About the Position

Reporting to the Team Leader - Logistics, we have a part-time or full-time role working in the Smithton and Surrounds area. The Community Transport + Community Engagement Driver is responsible for the engagement and servicing of the Circular Head community.

The Community Transport + Community Engagement Driver will create positive relationships with all internal stakeholders and work collaboratively with all stakeholders and community groups to promote CTST services.

The role is classified at Level 3 of the Passenger Vehicle Transportation Award with the benefit of salary packaging options.

The position would suit someone with strong community engagement skills.  The successful candidate will be required to complete the following duties:

• Liaise with the community to establish transport needs and undertake promotional activities as required

• Liaise with Logistics Coordinators and drivers to ensure efficient service to passengers as per CTST’s standard operating procedures and policies 

• Effectively use the 3CX phone system and other technology including the current fleet and mobility management software systems (Sensium and TRIPS)

• Provide safe, professional and customer‑focused transport for a diverse range of passengers

• Safely operate CTST vehicles ensuring passenger comfort and secure stowage of mobility aids and belongings

• Follow run sheets, complete basic documentation and maintain accurate service and passenger records

• Adapt to changing schedules and passenger needs while staying calm and focused

• Communicate clearly and uphold CTST’s supportive, passenger‑centred values

About You

The successful candidate will possess the following skills and attributes:

• Strong interpersonal, customer relations, written and verbal communication skills with the ability to liaise effectively with people at all levels

• Well-developed ability to coordinate and organise workload effectively in an environment subject to change

• Demonstrated geographical knowledge (Circular Head)

• Demonstrated high level knowledge and skills in the use of Microsoft Office, web-based systems, and databases

• Demonstrated understanding of continuous improvement, client safety and risk management principles

• Able to work efficiently and effectively as part of a team and autonomously

• Must be an Australian Resident or hold an Australian Working Visa

• Excellent driving capabilities
  

All CTST employees must:

• hold a current driver’s licence

• have a Working with Vulnerable Persons Card (or be willing to obtain)

• have a current National Police Check (or be willing to obtain)

To Apply

To obtain a copy of the position description, please visit our website at www.ctst.org.au/work-with-us

Applications must be made via SEEK and include a current resume and cover letter detailing your experience relative to the position.  

If you have any enquiries about the position, please contact ••••@ctst.org.au

Interviews may commence at any time.

We look forward to hearing from you! 

CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported!