Receptionist
$27 – $36 per hour
About the role
As a Medical Administration at Medispring Family Medical Centre (MFMC), you will provide professional, welcoming and efficient administrative support to patients, doctors and the wider practice team.
Key responsibilities
- Greeting patients and visitors professionally and assisting with enquiries.
- Answering telephone calls, managing emails and directing enquiries appropriately.
- Scheduling, confirming, changing and cancelling appointments using Best Practice.
- Accurately registering new patients and maintaining current demographic, Medicare and contact information.
- Processing Medicare claims, bulk-billing consent, private fees and electronic payments.
- Scanning, importing and correctly allocating referrals, reports, correspondence and other clinical documents.
- Managing incoming and outgoing correspondence, including secure messaging, fax and mail.
- Following practice procedures for recalls, results, referrals, medical records and requests for patient information.
- Maintaining patient privacy, confidentiality and information security at all times.
- Communicating effectively with doctors, nurses, pathology providers, specialists, hospitals and other healthcare organisations.
About you
- Reliable, punctual, organised and able to work effectively in a busy medical environment.
- Strong communication, customer service, computer and attention-to-detail skills are essential.
- Previous medical reception experience and familiarity with Best Practice software are highly desirable.
- Managing difficult or distressed patients calmly, respectfully and professionally, and escalating clinical or safety concerns promptly.
About us
Medispring Family Medical Centre (MFMC) is a medical practice providing family medical services.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a receptionist?
- How much notice are you required to give your current employer?
- Which of the following medical practice management software do you have experience with?
- Which of the following First Aid accreditations do you currently hold?
- Do you have a current Working With Children (WWC) Check?
- Do you have a current Police Check (National Police Certificate) for employment?
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What can I earn as a Receptionist
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