DVA Advocate – Work from Home (Australia-Wide)

Make a Meaningful Difference for Australian Veterans and Their Families

Advocates Online are a specialist advocacy organisation supporting current and former Australian Defence Force (ADF) members and their families. Our work centres on guiding veterans through the Department of Veterans’ Affairs (DVA) system, helping them access the compensation, treatment, and entitlements they are legally entitled to under Commonwealth legislation.

This is a professional, compliance-driven role requiring experience, sound judgment, and emotional maturity. We are seeking advocates who understand both the technical complexity and human responsibility involved in this work.

About the Role – DVA Advocate

As a DVA Advocate, you will support veterans and their families, many of whom may be experiencing physical injury, mental health challenges, or significant life transitions.

Key responsibilities include:

• Providing accurate, compliant guidance throughout the DVA compensation and entitlement claims process

• Preparing, lodging, and managing claims under relevant legislation, including MRCA, DRCA, and VEA

• Interpreting legislation, medical evidence, and service records to support well-prepared claims

• Communicating complex information clearly, respectfully, and with empathy

• Managing documentation, correspondence, and follow-ups to reduce client stress

• Working collaboratively within an experienced advocacy team to ensure best-practice outcomes

This role requires exceptional attention to detail, strong written communication skills, and the ability to remain calm and professional in emotionally charged situations.

Essential Criteria

Applicants must demonstrate:

• Direct experience in DVA advocacy, compensation claims, or a closely related role

• Practical knowledge of DVA legislation and entitlements (MRCA, DRCA, VEA)

• Strong written capability and confidence working with legislation and evidence

• High organisational skills and the ability to manage multiple claims concurrently

• Professional judgment, discretion, and a strong compliance mindset

• Compassion, emotional intelligence, and respect when supporting veterans and families

This Role Is Not Suited To

This role is not suited to applicants who:

• Are seeking an entry-level, trainee, or administrative-only position

• Are uncomfortable working with legislation, detailed documentation, or complex processes

• Struggle with emotionally sensitive conversations or maintaining professional boundaries

What We Value

We are a highly experienced team with strong lived experience. Our work is built on:

• High professional standards

• Clear communication and teamwork

• Respect for veterans and their stories

• Doing the work properly, even when it’s complex