Customer Service Officer
About Coerco:
Established over 30 years ago, Coerco is a successful manufacturer of high-quality polyethylene products to the Agriculture, Resources, Civil / Construction and other industries, with headquarters in Perth, and multiple regional offices and facilities across WA. It has experienced exponential success since inception, with both organic and acquisitive growth, and is now embarking on an exciting new phase in the company’s history.
This is an exciting opportunity for someone early in their career who enjoys helping people, thrives in a fast-paced environment, and is looking to build a long-term career with a company that values teamwork, accountability, and continuous improvement.
Scope of Duties:
As the first point of contact for our customers, you'll play a crucial role in delivering an exceptional customer experience. You'll manage inbound enquiries, support sales activities, maintain accurate customer records, and provide administrative support to the wider team.
Key Responsibilities:
- Answer and manage inbound customer phone calls
- Qualify enquiries and direct customers to the appropriate team member
- Respond to website, email and customer enquiries
- Conduct post-sale and outbound post
- Process sales orders
- Assist with spare parts sales and enquiries
- Maintain accurate CRM and customer database records
- Provide general administrative support to the Customer Service team
About you:
- Previous customer service, administration or sales support experience
- Experience using CRM systems (HubSpot experience highly regarded)
- Commercially minded and able to identify customer needs and opportunities
- Naturally customer-focused and confident communicating by phone and email
- Organised, proactive and able to manage multiple priorities
- Accurate, detail-oriented and process-driven
- A positive team player who is accountable and eager to learn
What We Offer:
- A competitive remuneration package with opportunity for progression!
- Growing national business with a strong reputation
- Be part of a Certified Great Place to Work® (3 consecutive years)
- Values-driven culture focused on safety, service, and accountability
Employer questions
- How many years of experience do you have in customer service, sales support, internal sales or similar?
- Which of the following statements best describes your right to work in Australia?
- What is your expected base salary?
- What is your notice period
- Do you have experience using CRM systems and maintaining accurate customer records?
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