Telecommunications Regulatory Compliance Officer

About Us

Pivotel is an Australian-owned telecommunications company specialising in connectivity solutions that keep people connected across regional, rural and remote Australia and beyond.

We work across satellite, mobile and telecommunications services, supporting customers and organisations operating in some of the most challenging environments.

This role offers the opportunity to work across a broad range of regulatory matters and have a genuine impact on how compliance is understood and embedded across the business.

About the role

Pivotel is looking for an experienced Telecommunications Regulatory Compliance Officer to join our team.

This is a key role responsible for ensuring Pivotel meets its telecommunications and regulatory obligations, providing practical compliance guidance across the business and identifying and managing regulatory risk.

Working closely with Operations, Legal, Engineering, Cybersecurity, Customer Service and our Executive team, you’ll help ensure regulatory requirements are understood and embedded into our day-to-day operations, projects and business practices. You’ll also be a key point of contact for regulatory matters and manage relationships with regulators, including ACMA.

Key Responsibilities

• Monitor and interpret changes to telecommunications legislation, regulations, industry codes, standards and licence conditions, and communicate what they mean for the business.
• Develop and maintain compliance frameworks, policies, procedures, controls and monitoring programs.
• Maintain compliance and obligations registers and support regulatory reporting.
• Conduct compliance reviews, risk assessments and gap analyses, and support the investigation and remediation of potential breaches.
• Manage regulatory submissions, statutory reporting, notifications and compliance declarations.
• Act as a key liaison with ACMA, including responding to audits, information requests and compliance reviews.
• Support compliance across areas including the TCP Code, privacy, cybersecurity, carrier licensing, radiocommunications, spectrum management and consumer protection.
• Provide regulatory advice and support across projects, product launches, network deployments and other business initiatives.
• Deliver compliance awareness and regulatory training across the business.
• Prepare compliance reporting and presentations for management, the Executive and Board committees.

What you'll bring to this role

You’ll have strong experience in telecommunications regulation, compliance, legal, governance, risk or regulatory affairs, along with the ability to interpret complex regulatory requirements and turn them into practical advice for the business.

Ideally, you’ll bring:

• A degree in Law, Business, Public Policy, Telecommunications, Engineering, Compliance, Risk Management or a related discipline.
• Around 3–5 years' experience in telecommunications regulation, compliance, legal, governance, risk or regulatory affairs.
• Experience interpreting legislation and implementing compliance programs.
• Experience preparing regulatory submissions and dealing directly with regulators.
• A strong understanding of Australian telecommunications regulation and ACMA requirements.
• Strong analytical, investigation and problem-solving skills.
• Excellent written and verbal communication skills, with the confidence to work with stakeholders at all levels.
• The ability to manage competing priorities and work through complex or sensitive regulatory matters.
• A practical, solutions-focused approach with strong attention to detail.

Why Join Pivotel?

• Enjoy additional paid annual leave during your employment – 3 bonus days available from commencement
• Competitive salary with annual reviews to recognise your contributions and ensure fair progression
• Access to Employment Hero benefits, including discounts and cashback on everyday expenses like fuel, groceries, retail and travel
• Employee Assistance Program (EAP) offering 24/7 confidential support for you and your family
• Supportive team culture – we value collaboration, continuous improvement and celebrating wins together
• Hybrid working arrangements – 3 days in the office and 2 days working from home

Interested?

If you have strong telecommunications regulatory experience and are looking for a role where you can work across the business and make a real contribution, we’d love to hear from you.

Pivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities.

All successful candidates will be required to complete an Australian Police Check prior to commencement.