At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.
Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.
Job description:
- Located at Sydney's Iconic Taronga Zoo
- Ongoing, full time position
- TCSA Salaried Employees Award, Clerk Grade 7/8, annual package $132,588 (includes base salary $116,981 + plus superannuation & leave loading)
Taronga Zoo Sydney is looking for an experienced and motivated People Systems & Insights Analyst to join our People, Culture & Safety team!
As the People Systems & Insights Analyst, you will play a key role in supporting Taronga's people systems by designing, implementing, and maintaining effective HRMIS Systems (SAP SuccessFactors and UKG) processes which support our end-to-end payroll processing. You will also be responsible for ensuring the integrity of all people data, creating dashboards and reports to communicate people data analytics and insights, and partnering with IT and third-party providers to manage system changes and updates.
About the Role…
The People Systems & Insights Analyst is responsible the administration, data analysis, reporting and improvements to Taronga's HRMIS systems (SAP SuccessFactors and UKG) which support our end-to-end HR Operations and payroll processing. This role maintains and optimises people systems, builds reporting and monitoring processes and practices to support the successful management of Taronga's workforce.
Key Accountabilities…
HRMIS Monitoring and Maintenance
- Oversee the ongoing functionality of Taronga's HRMIS system, specifically SAP SuccessFactors and UKG.
- Manage the release schedules and updates for SAP SuccessFactors (HRSP, H1and H2) and communicate changes to stakeholders. Implement ad-hoc system modifications as needed.
- Supervise the daily operations of SAP SuccessFactors modules, such as Employee Central, Payroll, Onboarding, Recruitment, Learning, and Performance & Goals. Ensure efficient and accurate execution of people and payroll practices.
- Triage and manage all HRMIS tickets to ensure the successfully delivery of system changes, taking a risk-based approach.
HRMIS Improvements and Governance
- Partner with People, Culture & Safety and IT teams, and other divisions to gather system functionality requirements and ensure alignment with organisational and business requirements.
- Identify opportunities for process improvement in system and data management.
- Identify opportunities for system improvements, enhancements and support implementation, including in relation to position management and master data.
- Establish governance and control measures, taking a risk-based approach.
Documentation and Compliance
- Ensure all HRMIS processes, business rules, and procedures are well-documented and adhered to.
Functional Testing and Issue Resolution
- Conduct testing to validate HRMIS functionality, including user acceptance testing (UAT), and work with third-party providers to resolve identified issues.
- Troubleshoot and address HRMIS-related issues in coordination with IT, People Operations and Payroll teams to ensure timely resolution.
Reporting and Dashboards
- Produce regular and ad-hoc people reports for the executive and management teams, Board and other committees, including the submission of the annual NSW Workforce Profile report.
Training and User Support
- Develop and provide user manuals, guides, and training resources tailored for various groups including People Operations, Payroll teams, managers, and employees.
- Facilitate training sessions to promote ease of use and system adoption among end users (managers, supervisors, employees).
Project Support
- Assist with the Payroll Systems Optimisation project as needed to enhance overall system performance.
About You…
We are looking for candidates that have:
Key knowledge and experience:
- Ability to identify opportunities for improvement and implement change.
- Strong analytical skills including interpreting business requirements and translating them into business insights.
- Extracting business information from data and working directly with business stakeholders to communicate insights.
- Inquisitive and insightful with a passion for analytics and data-driven decision-making.
- Good interpersonal skills and an ability to communicate to all levels across Taronga.
Essential requirements:
- Experience in a HRIS administration or HR/Payroll reporting. SAP and UKG experience is an advantage.
- Aptitude for IT and reporting including Excel skills (lookups, formulas, and pivot tables). A broad understanding of contemporary HR and safety metrics.
- Strong ability to communicate complicated analytical techniques and results in an easy-to-understand manner to a diverse audience.
Benefits…
Our employees enjoy generous employment conditions including some of the following:
- Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
- Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
- Free onsite car parking, outside of peak periods
- A wide range of discounts on our award winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Discounted Fitness Passport
- We're a social team - there's always lots going on around the zoo that we get involved with!
- + more!
We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- Describe a time when you identified a data integrity issue within an HRIS. What steps did you take to investigate the issue, implement improvements, and ensure ongoing monitoring and continuous improvement
- Tell us about your experience working with stakeholders who had varying levels of systems knowledge and technical capability. How did you tailor your approach to support their needs, build understanding, and achieve a successful outcome?
Applications Close: 11:59pm Wednesday 7 October 2026
We offer:
Discover the power of working with a community that values your ambitions for a better world.
Company profile
Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.
Our commitment to conservation is the foundation of our vision to create a better world for all.
When you join our team, you'll be part of something bigger than yourself, something that gives you a purpose and inspires you daily. Both personally and professionally - you’ll never stop growing at Taronga.
Together, we take on meaningful projects and work towards our shared vision of a better and wilder future. It’s all about the mini moments that contribute to our mighty mission and shape our collective success.
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