Business Support Administrator

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

We're looking for a motivated and customer-focused Business Support Administrator to join our team at our Perth Head Office in a Full-Time capacity. If you enjoy connecting with people, contributing to a supportive team culture, and making a positive impact every day, then we'd love to have you on board.

Our Values At Cashies

• Responsibility - We are clear, honest, and authentic.
• Perseverance - We show up with grit and determination.
• Equity - Everyday people helping everyday people.
• Potential - We innovate and we grow.
• Community - We do extraordinary things when we do it together.

As a Business Support Administrator, you will deliver exceptional customer service by professionally managing customer and staff enquiries, maintaining key communication channels, and ensuring sensitive matters are escalated promptly and appropriately.

About the Role

• Deliver exceptional customer service: Manage customer and staff enquiries, coordinate timely responses, and ensure professional communication across all channels;
• Keep the office running smoothly: Provide front-of-house support, coordinate office facilities and supplies, and maintain an organised and welcoming workplace;
• Provide executive and business support: Coordinate meetings, travel and reporting, while supporting key business initiatives and communications;
• Support loss prevention activities: Coordinate incident reporting, maintain records, and assist in minimising business risk and loss;
• Drive operational excellence: Participate in regular meetings, monitor performance, and identify opportunities for continuous improvement; and
• Partner with stakeholders: Act as the primary point of contact for stakeholders, providing operational support and coordinating requests to achieve positive outcomes.

About You

• Previous experience in administration and customer service roles, with the ability to build strong relationships, and deliver positive customer outcomes.
• Demonstrates strong written and verbal communication skills, with the ability to actively listen and build effective relationships;
• Applies sound judgement and problem-solving skills to manage enquiries and resolve issues efficiently;
• Maintains a high level of accuracy and attention to detail in all aspects of work;
• Effectively manages competing priorities, maintaining a sense of urgency and meeting deadlines; and
• Possesses intermediate Microsoft Office skills and confidence using a range of business systems and applications.

What's on Offer?

• Modern central Perth location, just minutes from major train and bus stations.
• Flexible working arrangements available.
• Monday to Friday | No weekend work.
• Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
• Training Provided with real career development opportunities.
• Paid Parental Leave: Access to 14 weeks at full pay, or 28 weeks at half pay.
• Salary packaging options including novated car leasing, plus health insurance discounts.
• Be part of a friendly, down-to-earth team that supports and celebrates each other's success.
• 30% Instore Discount.

We will start shortlisting for this position right away!

So, keep your phone nearby! You could be hearing from us soon.

Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry. Over the past four decades, we've expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.