Administrative Coordinator

About the role

You'll be the first point of contact for many of our customers, which means you'll play a big part in how people see and experience Angwin Plumbing & Gas. You'll be answering calls, managing incoming enquiries, keeping communication flowing, and making sure things are handled quickly, accurately, and professionally. Some days will be smooth sailing. Some days will be a bit of organised chaos. You'll need to be the kind of person who can keep calm, think clearly, and keep moving when things get busy.

Key responsibilities

• Answering incoming calls quickly and professionally

• Managing all incoming communications across phone, email, web enquiries, live chat, and more

• Helping process enquiries and directing them to the right next step

• Supporting bookings and customer communication

• Booking jobs and allocating work to technicians

• Reconciling payments

• Uploading receipts and invoices from supplies and subcontractors

• Keeping records and systems accurate and up to date

• Ordering materials for jobs and tracking costs

• Following up payments and ensuring accounts are paid

About you

• Takes real pride in doing a good job

• Warm, confident, and great with people

• Can think on their feet and stay calm under pressure

• Resilient and strong-willed when things get busy

• Likes being challenged and doesn't want a boring, repetitive role

• Enjoys learning new skills and getting better at what they do

• Organised, switched on, and able to follow things through

• Have admin or customer service experience

• Experience working with ServiceM8 systems is advantageous

• Experience with Xero and the ability to complete daily bookkeeping would be advantageous, but is not mandatory

About us

At Angwin Plumbing & Gas, we're looking for someone who can be the voice of our company, the first impression for our customers, and a key part of keeping the wheels turning behind the scenes.