Inbound Call Centre Customer Service Representative
We have exciting new Inbound Customer Service roles available at our Warwick Farm head office!
Our Story:
Direct Freight Express is a nationwide family owned & operated Company with over 33 years experience in Road Transport. We currently have over 2000 employees across multiple locations across Australia and owe our growth to our dedication to customer focus, innovation and service.
The Opportunity:
We are currently seeking highly motivated individuals to join our team as soon as possible:
Role: 4x Call Centre Customer Service Representatives- Permanent full time roles available
Location: Warwick Farm, NSW 2170
FULLTIME HOURS
Expected Hours of Work: MON- FRI (8 hour shift)
The position will include duties such as but will not be limited to:
High volume inbound calls
Addressing existing and new customer enquires/matters and or complaints
Track and trace deliveries to provide feedback to customers i.e. ETA
Maintain status of enquiry by using internal systems
Liaise with different levels of people within the organisation to locate freight
General administrative functions.
About you:
Demonstrated experience working within a high-volume contact centre environment (2 years)
Professional and confident with a customer service focus
Impeccable communication skills, both verbal and written
Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
Positive and resilient outlook
Excellent problem solving and investigative skills
Able to provide at least two employment references.
Our Benefits:
Free onsite park, and close proximity to Warwick Farm train station
Outstanding office environment
Free access to our employee assistance program.
Fit the above criteria or would like to start your career in transport? APPLY NOW via SEEK!
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have the opportunity to
Employer questions
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Customer Service Call Centre Representative?
- How much notice are you required to give your current employer?
- Have you worked in a call centre before?
- Do you have experience in administration?
- Are you available to work on a rotating roster?
- Do you have driving experience in the logistics, freight and delivery services industry?
- How many years' experience do you have as an Inbound Customer Service Representative?
Company profile
Direct Freight Express is Australia's largest independantly owned transport company of its kind. We have a very large fleet of vehicles which are deployed in all metro & regional areas of Australia. We are a family with over 22 years of history in Australia.
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