Front Office Manager at Arena Hotel Chullora

Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a dynamic environment, leads by example, and takes pride in delivering genuine hospitality. Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.

Key Responsibilities

• Oversee daily hotel operations as the Front Office Manager on Duty

• Stay calm under pressure, handle challenging situations professionally, and maintain strong attention to detail

• Transform guest concerns into positive outcomes and lasting impressions

• Maintain a friendly, enthusiastic, and professional presence at all times

• Proactively identify opportunities to elevate the guest experience and support a hands‑on service culture

• Undertake full responsibility for roster and payroll of the front office staff

• Undertake full responsibility for managing operating expenses and purchasing for the department

• Set Front Office budget, monitor profit & loss and cash handling throughout the year.

• Responds to reviews on all platforms Google Reviews and OTA platforms.

• Work closely with the housekeeping department to improve guest services.

Experience, Skills & Qualifications

• Previous Front Office leadership experience (a minimum of 3 years) is required

• Hotel-based Front Office leadership experience is essential for this role

• Strong understanding of Front Office operations, standards, and procedures

• Proficiency with Microsoft Office, RMS, RoomMaster, SiteMinder

• Full availability across weekdays, weekends, and public holidays

• Excellent time management, organisational skills, and attention to detail

• Outstanding personal presentation and communication skills

• Natural ability to build rapport with guests, contractors and team members

• A proactive, hands‑on leadership style

• Must possess full work rights in Australia

If you are up for this position, then please click on ‘Apply’ now.