Order Fulfilment Coordinator

Order Fulfilment Coordinator

An exciting opportunity has become available for an Order Fulfilment Specialist to join a highly regarded global business known for innovation, growth, and a commitment to delivering exceptional customer outcomes. Working within a collaborative and fast-paced environment, you will play a critical role in ensuring customer orders are managed seamlessly from order placement through to delivery.
This is an excellent opportunity for a supply chain, customer service, or order management professional looking to join a market-leading organisation that offers genuine career development opportunities and a supportive team culture.

What's on Offer?

• Join an innovative, market-leading global organisation experiencing strong growth
• Competitive salary package with opportunities for career progression
• Collaborative and supportive team environment
• Exposure to end-to-end supply chain and customer order management processes
• Dynamic role with significant stakeholder engagement across sales, planning, logistics and customers

About the Role
Reporting to the Customer Supply Chain team, you will be responsible for managing the order-to-delivery process, ensuring customers receive accurate information and outstanding service throughout the life cycle of their orders.
Working closely with Sales, Supply Chain Planning, Logistics, Distribution Centres and customers, you will proactively manage order fulfilment, backorders, inventory issues and delivery performance while identifying and resolving potential challenges before they impact customers.

Key Responsibilities

• Manage customer orders from order placement through to delivery
• Liaise with customers and internal stakeholders to resolve order discrepancies and delivery issues
• Monitor and manage backorders, updating promised delivery dates as required
• Process order amendments, revisions, cancellations and customer enquiries
• Coordinate with Supply Chain Planning and manufacturing sites to track supply availability and delivery schedules
• Review order status and proactively communicate updates to customers and sales teams
• Monitor inventory availability and aged stock within distribution centres
• Process stock rotations and related supply chain transactions
• Lead regular order review meetings with sales teams and distribution partners
• Anticipate supply issues and provide early warnings to key stakeholders
• Maintain a high level of customer satisfaction through proactive communication and issue resolution

About You
To be successful in this role, you will bring:

• Experience in Customer Service, Supply Chain, Order Management or Customer Operations
• Strong stakeholder management and communication skills
• Experience managing customer orders within a complex supply chain environment
• Ability to prioritise multiple tasks and work in a fast-paced setting
• Strong problem-solving and analytical skills
• ERP system experience (SAP or similar highly regarded)
• A proactive and customer-focused approach

Apply Now
If you're looking to join a growing organisation where you can develop your career while gaining exposure to a broad range of supply chain functions, we'd love to hear from you.