Systems Engineer

Make an impact with your technical expertise 

We’re looking for an experienced Systems Engineer to join our Innovation and Digital team in a permanent, full-time position based in Wellington. 

The Innovation and Digital team sits at the heart of MAS’s human-led, technology-enabled approach. The team transforms, delivers, integrates, secures and operates the technology that enables our people to provide exceptional service to our Members.  

About the role 

As a Systems Engineer, you’ll provide expert support across our cloud technology environment while assisting the IT Helpdesk with escalated and complex issues. 

You’ll support and maintain systems including Microsoft 365, Intune, Entra ID and Windows Server technologies. You’ll also contribute to technology implementations, system improvements and wider Innovation and Digital initiatives.  

Key responsibilities will include: 

• Diagnosing and resolving hardware, software and network issues 

• Managing escalated Helpdesk incidents and keeping users informed 

• Identifying root causes and recommending technology or process improvements 

• Administering systems and applications to maintain appropriate user access 

• Completing software updates, monthly patching and device maintenance 

• Supporting endpoint hardware, networks and computing infrastructure 

• Maintaining accurate asset, system, user and process documentation 

• Contributing technical expertise to projects and wider business initiatives 

• Providing occasional after-hours support when required  

What you’ll bring 

You’ll be an experienced and customer-focused Systems Engineer who enjoys solving problems, building strong relationships and continuously improving the way technology services are delivered. 

You’ll ideally bring: 

• At least four years’ experience supporting IT systems in an enterprise environment 

• Experience supporting endpoint and network hardware 

• Experience administering Microsoft 365 technologies (SharePoint / Intune / Exchange / Entra) 

• Experience with Entra ID or Active Directory and Windows Servers 

• Experience working within a change-controlled environment 

• Familiarity with Jira and Confluence 

• Strong analytical, organisational and problem-solving skills 

• The ability to work effectively under pressure and manage your work independently 

• NCEA Level 3 or an equivalent qualification 

• Relevant industry qualifications or certifications would be advantageous  

About MAS 

We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation. 

At MAS, you'll join a team that's: 

• Motivated to make a difference 

• Focused on delivering high quality outcomes for our Members 

• Guided by our values: Make a difference, In it together and Own it, do it 

• Supportive, inclusive and committed to helping each other succeed 

• Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver 

Apply now 

If you’re an experienced Systems Engineer looking for a permanent opportunity where you can contribute across support, cloud systems and technology improvement, we’d like to hear from you.