Club General Manager

 A rare opportunity has arisen for an outstanding Club General Manager  with an infectious personality to join our team in a local community-focused Anytime Fitness gym.

Anytime Fitness is on a mission to Make Healthy Happen, and we need YOU to help us achieve this!

Who are we:
Our team is tight, we are selective, we look for someone who is outgoing, willing to learn, and a people person. When you are part of our team, you will learn and grow within. You just need to have the right attitude - we will help with the rest. Working with us is fun if you are someone who cares about others and has a passion for continually growing in the fitness industry. 

We live by the values and philosophy of People, Purpose, Profit & Play. 

Amazing People, Strong Purpose, Profiting from our hard work (both financially and emotionally) & our workplace should be fun and exciting by making work fun through Play.

Who you are:

Ambitious, driven, and keen to learn and grow new skills and share new ideas! 

• Customer service focused, aiming for the best outcome for both the member and the gym.

• You love health and fitness and are passionate about helping people

• Tech-savvy! Anytime Fitness has market-leading Apps to help our members, so you’ll need to be handy with online platforms and a smartphone.

• Social Media savvy 

As our Club Club Manager, you are the face our members see every day. Using your passion and exceptional customer service experience we want you to create a fun and non-intimidating atmosphere for all members.  As a Club Manager and team member, some of your responsibilities will include:

• New member acquisition: following sales processes to convert prospect inquiries into membership sales.

• Ensuring the club achieves all operational and revenue performance targets.

• Follow up inbound sales queries via email, phone, CRM database & social media

• Lead and assist the Area manager with recruitment and leading the team members toward the club KPI's.

• Customer service activities including responding to member queries and genuine service calls.

• Work with the Area manager and team members to achieve their goals and KPI's.

• Club cleanliness - maintaining the clubs high standards as well as spending general floor time talking to members and creating a friendly community-based environment with particular focus on cleanliness and hygiene standards.

• Work with  team members to Create video & photo content for the Social Media pages such as fitness tips, health tips, training & technique guides member success stories, community events & update our social media page.

• Lead the weekly team meetings, and team training sessions

• First Aid/CPR

• Cert 3 & 4 Fitness certificates are favored or willing to obtain is looked upon favourably but not necessary

• Able to satisfy a Working with Children’s Check & Police Record checks

If you are outgoing, love interacting with people & think you are our next superstar - apply now.

Previous customer service and sales experience in retail or similar sectors is highly desirable along with managerial experience,but not essential as well as previous management competency. 

Proficiency in using computers and social media platforms is a must. 

An interest in a healthy lifestyle is important, we don't need you to be an athlete, just be able to promote your values to our members.

Please keep your resume to 1 page and include a separate cover letter about what you value and why this makes you the superstar we need.

If your resume and cover letter are generic, and you are not explaining why you are suited to our team it will not be considered. 

Lastly, we have a very incentivized bonus structure that will be discussed in the interview process. 

This is a multi-stage recruitment process, only candidates shortlisted for interviews will be contacted. 

The application form will include these questions:

• Do you have experience in a sales role?

• Do you have customer service experience?