Casual Administration Assistant

Community Resources’ vision is to build and support thriving communities which value people, planet and the traditional custodians of the land. Our mission is to create jobs that care for people and planet. Our values of being authentic, fair, kind, brave and sustainable uphold our vision and mission. We aim to make a difference by creating jobs that care for people and planet, keep waste out of landfill, grow and distribute fair food, and provide community service to those who need it. 

The organisation runs social enterprises – Soft Landing and Resource Recovery Australia – together with a range of community services. Last year we provided jobs for 650 people across Australia, 79% of whom experienced barriers to employment. 

Soft Landing operates across NSW, ACT, VIC and WA.  We divert end of life mattresses from landfill and recover the components to recycle. We offer employment opportunities for people who experience barriers entering the open labour market. For every 45 mattresses that we collect and recycle each day, we can create a job for someone who really needs one. Soft Landing currently employees 150 staff.  

Soft Landing provides mattress collection and other recycling services, across various States. The demand for our services continues to grow and to meet that demand now and, in the future, we require the assistance of an administrative support person. The position is Tuesday - Thursday, approx. 5 hours each day (plus additional hours for leave coverage, busy periods) and based at our Wangara site. 

The role

This is a casual role.  

The role is covered by the Clerks Private Sector Award and sits at Level 2.

Interviews for the positions will commence immediately. 

What you will be doing

• Customer service: answer enquiries via phone and email, including manual bookings, and respond to queries in a professional and timely manner.

• Understanding of Council requirements, contractual deadlines.

• Communicate with key stakeholders to ensure collection requests are completed.

• Use route optimisation software to create collection run schedules for drivers in a timely and accurate way.

• Maintain records of collection and data according to standard procedures

• Auditing of photographic evidence of collections.

• Maintain and distribute customer reports where required for sites as requested.

• Maintain records of disposal data through data entry procedures.

• Undertake EFTPOS and end of day reconciliation as required.

• Maintain records of mattress processing for use in reports, publications, and tenders.

• Maintain records of employee data, training, and qualifications.

• Backup and support other administrative functions.

• Maintain a high-quality communication channel with other administrative staff nationally, using different technology and communication methods as required.

Essential criteria

• Intermediate competence in Office 365, particularly in Excel

• A background in administrative support

• High level of accuracy and timeliness

• Ability to follow process, work independently and ask for assistance as required

• Proven teamwork and organisational experience

• Effective time management and organisation skills including calendar management

• Ability to maintain accurate and confidential data collection and filing systems to a high standard 

• Excellent communications skills, both verbal and written

• Ability to liaise with a range of stakeholders, team members and community members

• Alignment with the values of Community Resources

• Commitment to safe work practices (WHS)

• Ability to operate in a way that is authentic, fair, brave and sustainable

Desirable

• Experience in supporting logistics operations or work in a Council environment

• Knowledge of or experience in the waste management industry 

• Capacity to learn new software tools

You must provide evidence of your right to work in Australia.

For more information and how to apply

To apply, send us a copy of your CV and a covering letter, making sure that you address how you meet the skills, knowledge and experience required and why you’d like to join our team. 

Applications will be viewed upon receipt. 

We are an organisation that acknowledges systemic disadvantage and discrimination exist, and one that values diverse experience. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with different abilities, and people re-entering the workforce. 

Find out more about us by visiting www.communityresources.org.au