Sr. Technical Field Engineer (Baseline/NV1)

Sr Technical Field Engineer I Sydney NSWs

We are seeking a Sr Tech Field Engineer to join our team and provide expert onsite technical support to large and complex client environments across Australia. This is an exciting opportunity for a hands-on professional who thrives in customer-facing roles and enjoys working with a wide range of technologies.

What You'll Do

As a Field Engineer, you will play a critical role in ensuring our clients' systems and infrastructure operate at peak performance. Your responsibilities will include:

• Installing, repairing, and maintaining hardware and software solutions at client sites

• Performing server and storage break-fix support, troubleshooting, and preventive maintenance

• Managing onsite service activities from start to finish, ensuring timely resolution of technical issues

• Conducting installations, upgrades, and system maintenance in customer environments

• Utilizing advanced diagnostic tools and technical expertise to resolve complex technical challenges

• Providing technical guidance and support to fellow engineers and team members

• Identifying recurring issues and recommending process and service improvements

• Maintaining accurate documentation, reporting, and service records

• Building strong customer relationships through exceptional service delivery and communication

What We're Looking For

✔ Minimum 2 years of hands-on experience in Field Engineering, Desktop Support, Infrastructure Support, or a related technical role

✔ Experience with hardware maintenance, installations, troubleshooting, and customer-facing technical support

✔ Strong problem-solving and analytical skills

✔ Ability to work independently while collaborating effectively with a broader technical team

✔ Excellent communication and customer service skills

✔ Technical certification or Associate Degree preferred

Mandatory Requirements

Australian Citizenship

Active Australian Security Clearance (Baseline or NV1) is required

Why Join Us

This role offers the opportunity to work across a broad range of technologies while supporting critical customer environments that depend on reliable IT services.

You'll gain exposure to enterprise infrastructure, strengthen your troubleshooting capabilities, and work with experienced professionals in a collaborative support environment. Every day presents new technical challenges, opportunities to learn, and the chance to make a direct impact on operational success.

Whether your background is in service desk support, desktop support, or field engineering, this role provides an excellent platform to expand your technical expertise and progress your career within a secure, technology-focused environment.