Service Manager
Provide customers with a great experience and manage a team of staff.
Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob satisfaction
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On this page
- What's it like to be a Service Manager?
- How to become a Service Manager
- Latest Service Manager jobs
- Top skills and experience for Service Managers
- Is Service Manager the right role for you?
- Service Manager role reviews
What's it like to be a Service Manager?
A Service Manager is employed by an organisation to manage their customer relations and after-sales experience. They manage teams of people and are responsible for setting and maintaining customer satisfaction standards, as well as providing a productive and motivated working environment. Service Managers are typically strong communicators and adept problem solvers. They attend to customer enquiries over the phone, in person or via email. They may also generate sales leads for the organisation. They work for organisations in a broad range of industries.
Tasks and duties
- Developing and reviewing customer service standards, procedures and policies.
- Managing service staff to ensure desired customer satisfaction levels are met.
- Working in call centres (where applicable).
- Providing direction, feedback and performance reviews to staff.
- Responding to customer enquiries over the phone, via email, and in person.
- Liaising with other managers and staff members to determine correct response to issues.
- Keeping records of customer interactions with details of actions taken.
- Generating sales leads and building and sustaining positive business relationships.
- Distributing promotional materials.
How to become a Service Manager
There are no formal prerequisites to become a Service Manager, although a relevant qualification may be an advantage.
- Consider completing a qualification such as the Certificate III in Business (Customer Engagement) (BSB30120).
- Attain an entry level role in an industry of your choosing to build your relevant experience.
- Build your proficiency in using office computer software such as word processors and spreadsheets.
Compare your salary
Find out how your salary compares with the average salary for Service Managers.Latest Service Manager jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Service Manager jobs on SEEK right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Service Manager employers on SEEK are looking for job seekers with expertise in the following areas. Team Leadership
Leadership
Service Management
Customer Service
Relationship Management
Profit Oriented
Performance Management
Communication Skills
Budget Management
Staff Development
Source: SEEK job ads and SEEK Profile data
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Latest Service Manager reviews
Oct 2023
A great way to take ownership & responsibility
Reviewer's QualificationBachelor of Science (Science)
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationBanking & Financial Services
The good thingsBeing a service manager is a challenging yet rewarding role. It requires a unique blend of technical expertise, leadership skills, and customer service acumen. One of the most satisfying aspects of th...
The challengesHaving to pick up the slack as other teams decide to stop doing activities that were previously their responsibility
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May 2021
Constant challenges but rewarding all the same
Reviewer's QualificationCertificate III in Automotive Specialist
Experience5 – 9 years
Organisation sizeSmall (1-19 employees)
SpecialisationAutomotive
The good thingsBeing a Service Manager is all about people management and your ability to work under pressure. You need to set standards and create a passionate team culture before you can focus on performance. Once...
The challengesA service manager’s role in the Automotive industry is challenging. It’s difficult to recruit quality candidates and retain staff due to long hours and meeting customers high expectations and the comp...
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