Duty Manager
Oversee the general daily operations of a business.
Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob satisfaction
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Job opportunities
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Jobs in SEEK right nowSalary
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Typical salaryJob satisfaction
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On this page
- What's it like to be a Duty Manager?
- How to become a Duty Manager
- Latest Duty Manager jobs
- Top skills and experience for Duty Managers
- Is Duty Manager the right role for you?
- Duty Manager role reviews
What's it like to be a Duty Manager?
Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail and health and wellbeing. Occasionally Duty Managers are required to live onsite at the venue they are managing.Did you find this video helpful?
Tasks and duties
- Supervising the efficiency of all processes of a business or organisation, by proactively monitoring general operations.
- Taking initiative in ensuring that customers are satisfied and employee interactions with customers are positive. Resolving conflicts and troubleshoot issues as they arise.
- Meeting regularly with upper management to stay up-to-date with organisational changes, issues and improvements and communicating these to other staff members.
How to become a Duty Manager
While beneficial, formal qualifications are not required to become a Duty Manager in Australia. Previous industry experience is highly sought after. You may be required to hold a current Responsible Service of Alcohol (RSA) and/or Responsible Service of Gaming (RSG) certificate.
- Gain an RSA and/or RSG certificate to work in licensed venues. Some training providers offer combined courses with RSA and RSG certification.
- Build experience in an entry-level role in your chosen workplace setting (for example, a hotel, club or shopping mall).
- Consider enhancing your skills with a VET qualification in operations or hospitality, such as a Diploma of Hospitality Management (SIT50416).
- If you’re looking to progress your career further or consolidate your skills, you could study a relevant degree such as a Bachelor of Hospitality Management.
Compare your salary
Find out how your salary compares with the average salary for Duty Managers.Latest Duty Manager jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Duty Manager jobs on SEEK right now.Hotel Duty Manager
Crowne Plaza Sydney Darling Harbour
Sydney NSW
Full Time
Hospitality & Tourism19d ago
Duty Manager
Mulpha Australia Limited
Hope Island, Gold Coast QLD
Full Time
Hospitality & Tourism20h ago
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Duty Manager employers on SEEK are looking for job seekers with expertise in the following areas. Responsible Conduct of Gambling Licence
Shift Supervision
Gaming
Responsible Service of Alcohol Certificate
Store Management
Rmlv Certificate
Approved Manager Liquor Licence
Hospitality
Customer Service
Front of House
Source: SEEK job ads and SEEK Profile data
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Latest Duty Manager reviews
Apr 2025
As a Duty Manager you there to make sure that the operation of all departments is is went smoothly a
Reviewer's QualificationBachelor of Accounting and Finance
Experience10+ years
Organisation sizeLarge (200+ employees)
SpecialisationHospitality & Tourism
The good thingsReally like doing my job as Duty Manager because overalls taking care of the running smoothly of the operation.
The challengesI really like my role because I'm there for the safety of the customers
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Feb 2024
My overall experience as a duty manager was both exciting and nerve-racking at the same time.
Experience1 – 4 years
Organisation sizeSmall (1-19 employees)
SpecialisationHospitality & Tourism
The good thingsWhat I liked the most about working in the hospitality industry, gaming duty manager was the variety of jobs that you had to complete on a daily bases. From the minute you enter the door it was go go ...
The challengesJust like my previous answer I also did not like a lot of the same things I loved. For example, having to serve people with attitudes, very frustrating, having to do multiple tasks at the same time wh...
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Help people decide if your job is right for them - it only takes a few minutes.Source: SEEK role reviews
SEEK has not verified the truth or accuracy of these comments and does not adopt or endorse any of the comments posted on this page.SEEK collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through au.seek.com
